Integration Specialist
Chicago, Illinois
Jones Networking is recruiting for an Integration Specialist to join a Global Payment Provider Company. The Integration Specialist will assist the Customer Solutions and Professional Services Team in the delivery of technical services for both direct and channel sales customers. The position requires working across several different projects using a range of technical skills, and will also support activities across the organization including Sales, Service Desk and Business Improvement.
Integration Specialist Responsibilities:
- Reviewing, scoping, configuring and integrating payment gateways.
- Developing web services and custom code pieces to support the core platform.
- Supporting customers development teams with their web integrations using the company's APIs .
- Creation and configuration of the company's Cloud based services (IVR, Agent Assist etc.).
- Delivery of configuration and provisioning work packages within time and budget.
- Provide troubleshooting and fault resolution support when help desk tickets are escalated
- Actively contribute to technical product documentation by writing up technical aspects of solutions, integration requirements, and any custom development requirements
- Providing advice, assistance and training on platform solutions to colleagues where necessary
- Supporting technical discussions with direct customers and channel partners through a variety of communication methods
Integration Specialist Requirements:
- Understand basic principles of programming
- Have a good knowledge of CSS, HTML, JavaScript, JSON and XML
- Have experience using APIs to connect to 3rd party applications
- Are able to review logs for errors (we use Kibana)
- Have used 3rd Party Testing Tools (Postman/SOAP UI)
- Telephony knowledge (even at basic level) would be useful, as would some knowledge of the payments industry
- Are happy to work flexibly to meet project deadlines and customer expectations
Integration Specialist Salary and Benefits:
- Salary is commensurate with experience.
- 25 days PTO
- Company share options
- An exciting and flexible working environment surrounded by friendly and committed co-workers
- Training and development opportunities
- Access to an employee assistance program and well being support hub
- Team events
- Ad-hoc incentives and competitions
- Hybrid working environment
